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GDPR Compliance

Last updated: May 2026

1. Overview

quantum-flect is committed to compliance with the General Data Protection Regulation (GDPR) and UK GDPR. This document outlines how we process personal data in accordance with these regulations.

2. Data Controller

quantum-flect acts as the data controller for personal information collected through our website and services.

Contact details:
Email: [email protected]
Address: 42 Greenway Lane, Richmond, Surrey TW9 3BH, United Kingdom

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • Legal obligation: Processing is necessary for us to comply with the law
  • Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your rights do not override those interests

4. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

Right to be informed

You have the right to clear, transparent information about how we use your personal data.

Right of access

You have the right to obtain confirmation that your data is being processed and access to your personal data.

Right to rectification

You have the right to have inaccurate personal data corrected or completed if it is incomplete.

Right to erasure

You have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing.

Right to restrict processing

You have the right to request the restriction or suppression of your personal data.

Right to data portability

You have the right to obtain and reuse your personal data for your own purposes across different services.

Right to object

You have the right to object to processing based on legitimate interests, direct marketing, or processing for research purposes.

Rights related to automated decision-making

You have the right not to be subject to a decision based solely on automated processing.

5. How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month.

When making a request, please provide:

  • Your full name
  • Your email address or other contact information
  • Details of your specific request
  • Proof of identity if we require it

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Enquiry data: Retained for up to 2 years from last contact
  • Client data: Retained for 6 years after the end of the service relationship for accounting and legal purposes
  • Website analytics: Anonymised after 14 months

7. Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Staff training on data protection
  • Regular backups and disaster recovery procedures

8. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

9. International Transfers

We do not routinely transfer personal data outside the UK or European Economic Area (EEA). If we do so in the future, we will ensure appropriate safeguards are in place.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

11. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Website: quantum-flect.com
Helpline: 0303 123 1113

12. Updates to This Document

We may update this GDPR compliance information from time to time to reflect changes in our practices or legal requirements. Please review this page periodically.

13. Contact Us

If you have any questions about GDPR compliance or how we handle your personal data, please contact us:

Email: [email protected]
Address: 42 Greenway Lane, Richmond, Surrey TW9 3BH, United Kingdom

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